The rules that govern your use of the JT Rides ride-hailing and delivery platform — for passengers, drivers and delivery partners.
Welcome to JT Rides.
These Terms and Conditions ("Terms") govern your access to and use of the JT Rides mobile applications, website, and related services (collectively referred to as the "Platform").
JT Rides is a technology-driven mobility platform designed to connect passengers with drivers for convenient, reliable, and secure transportation services.
By registering, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.
If you do not agree with these Terms, you should not use the Platform.
For the purpose of these Terms:
To use JT Rides, users must:
Users are responsible for activities carried out through their accounts, except where those activities result from circumstances for which JT Rides is legally responsible.
JT Rides reserves the right to verify user information and suspend or restrict accounts where reasonably necessary to address fraud, safety risks, legal requirements, or violations of these Terms.
Passengers agree to:
Passengers must not engage in harassment, threats, violence, discrimination, or the transportation of prohibited or dangerous items.
Passengers are responsible for ensuring that any person for whom they request a ride complies with applicable safety requirements.
Drivers using the Platform must:
Drivers must not operate vehicles while under the influence of alcohol, illegal drugs, or any substance that impairs safe driving.
JT Rides may restrict or deactivate driver access where reasonably necessary for safety, compliance, or violations of these Terms, subject to applicable law and any separate driver agreement.
Passengers may request rides through the Platform.
Ride availability depends on factors including driver availability, location, service coverage, traffic conditions, and operational requirements.
A ride request does not guarantee that a driver will be available.
Once a driver accepts a request, relevant ride details may be shared between the passenger and driver to facilitate the journey.
Passengers and drivers should verify the vehicle and trip information before commencing a ride.
JT Rides may cancel or restrict bookings where reasonably necessary for safety, fraud prevention, or legal compliance.
Ride fares may be determined by factors including:
The applicable estimated fare or pricing information will be presented through the Platform before booking where supported.
Actual charges may vary where the service permits adjustments, such as changes to the route, waiting time, or additional authorized charges.
Payments may be processed through supported payment methods, including cards, bank transfers, wallet balances, or other approved options.
JT Rides may engage licensed third-party payment service providers to process transactions.
Users must not use unauthorized payment methods or engage in fraudulent payment activities.
Passengers may cancel ride requests through the Platform.
Depending on the circumstances and the cancellation policy communicated during booking, cancellation fees may apply.
Fees may also apply where a driver has arrived and the passenger fails to appear within the permitted waiting period.
Where a refund is due, it will be processed through the applicable payment channel or another permitted method.
Refund processing times may depend on payment providers and financial institutions.
JT Rides will review disputed charges and refund requests in accordance with applicable law and its published refund procedures.
Where wallet functionality is available, users may be permitted to fund their wallets and use eligible balances for transactions on the Platform.
Wallet services may be provided through appropriately licensed financial or payment partners.
Users must not attempt to manipulate wallet balances, exploit promotions, or initiate fraudulent transactions.
Promotional credits, vouchers, and discounts may be subject to separate conditions, including validity periods and usage restrictions.
Wallet refunds, withdrawals, and transfers, where supported, will be governed by applicable product terms and regulatory requirements.
JT Rides is committed to promoting a safer transportation experience.
The Platform may provide safety-related functionality such as:
Users must report safety concerns, suspected fraud, accidents, or serious misconduct through the available support channels.
JT Rides may cooperate with emergency responders, law enforcement agencies, and relevant authorities where required or permitted by law.
While JT Rides implements reasonable safety measures, no transportation service can guarantee the complete elimination of all risks.
The Platform may process location information to provide transportation and safety services.
This may include:
Location information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Users may be required to enable certain location permissions to access location-dependent features.
Certain vehicles operating through JT Rides may be equipped with DashCam systems, GPS tracking devices, or other authorized safety technologies.
Where deployed, these systems may support:
The use of cameras and related monitoring technology will be subject to applicable laws, appropriate notices, access restrictions, and our Privacy Policy.
Access to recorded footage will be restricted to authorized personnel or other parties with a lawful basis for access.
JT Rides will not permit unauthorized use, disclosure, or distribution of recorded footage.
Recording capabilities and availability may vary depending on the vehicle, device, and service configuration.
JT Rides respects the privacy of its users.
We may collect and process personal information necessary for account management, identity verification, ride booking, payment processing, safety, customer support, and other legitimate purposes.
Such information may include:
Personal data will be processed in accordance with the Nigeria Data Protection Act 2023 and other applicable laws.
Further information about data collection, retention, sharing, and user rights is provided in our separate Privacy Policy.
Users must not:
Violations may result in account restrictions, suspension, termination, or other appropriate action.
Passengers and drivers may be permitted to provide ratings and feedback following completed rides.
Users must submit honest feedback and must not post false, abusive, discriminatory, or defamatory content.
JT Rides may moderate or remove content that violates these Terms or applicable law.
Feedback may be used to improve service quality, investigate complaints, and support operational decisions.
JT Rides may suspend, restrict, or terminate access to the Platform where reasonably necessary due to:
Where appropriate and legally required, affected users will be informed of the reasons for the action and provided with an opportunity to seek review.
Users may request account closure through the available support channels, subject to applicable legal, financial, and record-retention obligations.
JT Rides aims to maintain reliable Platform services.
However, temporary interruptions may occur due to:
We may modify, suspend, or discontinue features where reasonably necessary.
Where practicable, users will be notified of material service changes.
The JT Rides name, branding, logos, application design, software, website content, and related intellectual property belong to JT Rides Limited or its licensors.
Users are granted a limited, non-exclusive, non-transferable right to access and use the Platform for its intended purposes.
Users must not reproduce, distribute, reverse engineer, or commercially exploit protected Platform materials except where permitted by law or authorized in writing.
JT Rides may integrate services provided by third parties, including:
Some third-party services may be governed by additional terms and privacy notices.
JT Rides is not responsible for third-party acts or failures beyond the extent of its legal responsibility.
JT Rides will exercise reasonable care in providing and maintaining its Platform and fulfilling its legal obligations.
To the extent permitted by applicable law, JT Rides will not be liable for losses arising solely from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, negligence where legally applicable, or violations of mandatory consumer protection rights.
The allocation of responsibility for transportation services may depend on the applicable contractual relationship between JT Rides, drivers, passengers, and relevant service providers.
Users are encouraged to report complaints through JT Rides' official support channels.
Complaints may relate to:
JT Rides will review complaints and seek to resolve disputes fairly and within reasonable timeframes.
Where a dispute cannot be resolved internally, users may pursue available remedies through competent courts, regulators, or other legally recognized dispute resolution mechanisms.
Nothing in these Terms prevents users from exercising rights available under Nigerian law.
JT Rides may update these Terms to reflect changes in its services, technology, business operations, or legal obligations.
Material changes will be communicated through the Platform or other appropriate channels.
Where required by law, we will obtain consent before applying changes.
The updated Terms will display their effective date.
These Terms shall be governed by the applicable laws of the Federal Republic of Nigeria.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria, without prejudice to mandatory consumer rights or other applicable legal protections.
Funds added to a user's JT Rides Wallet may only be used to pay for rides booked through the JT Rides Platform.
Wallet balances cannot be withdrawn, transferred to bank accounts, or sent to other users.
All wallet funds are strictly intended for transportation services on JT Rides, subject to applicable refund rights under these Terms and applicable laws.
For questions, complaints, or inquiries regarding these Terms, please contact:
JT Rides Limited
For emergencies or immediate threats to personal safety, users should contact the appropriate emergency services.
By creating an account or continuing to use the JT Rides Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to applicable law.
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