Whether you're commuting to work, heading to the airport, or exploring a new city — these tips will ensure a smooth and safe ride. Since our dispatch riders and drivers are independent contractors, we recommend following these best practices for secure and reliable deliveries.
Always check the driver's name, car model, and license plate before getting in.
Book your ride early if you're traveling during peak hours.
Need extra space or going further? Opt for larger vehicle options when available.
Safety first, always — for every seat in the vehicle.
Avoid leaving items on the seat to prevent loss.
Use the in-app trip sharing to let friends or family know your location.
Take a quick look around the seat to make sure you haven't forgotten anything.
Your feedback helps maintain service quality across the fleet.
Ensure your device has enough battery for trip tracking and emergencies.
Use the help center whenever you need assistance during a trip.
Use bubble wrap or boxes to protect fragile items in transit.
Ensure the recipient's address and contact number are visible on every package.
Avoid sending restricted goods such as cash or dangerous materials.
Confirm the name and vehicle before handing over your package.
Keep a picture of the package before sending it for your reference.
Use the in-app tracking to monitor delivery progress in real time.
Make sure they receive the package in good condition.
Contact support if there are delays or problems with the dispatch.
Avoid sharing personal details with drivers beyond what's necessary for the trip.
For large or high-value packages, use the additional insurance option at checkout.
Contact JT customer support 24/7 for any emergency or safety concern.
Our team is on call 24/7 — for lost items, urgent issues, or safety concerns.